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PARSIPPANY, NJ - September 19, 2016   Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its expanded CoMMingle Live ChatSM service for hotels and resorts.  The fully managed live chat service now provides properties with coverage 7 days a week.  CoMMingle Live Chat provides hotels with the ability to enable their websites with live chat capabilities that are fully managed by Lodging Interactive’s US based lived chat agents, 7 days a week.

“Our goal has always been to enable hotels and resorts to provide website sales support to their customers and to so, 7 days a week,” said Mr. DJ Vallauri, Lodging Interactive’s Founder and CEO. “Our expanded 7 day coverage fulfills this vision and maximizes the online conversion opportunities for our hotel and resort clients.”

The CoMMingle Live Chat service is a fully managed, turn-key service that combines best-of-breed SAAS (Software as a Service) cloud based technologies and Lodging Interactive’s internal network of highly trained live chat agents.  The result is a highly effective customer engagement and sales support service hotels can utilize to maximize their direct to website booking channels.

“The way consumers expect to communicate with hotels has changed, and consumers are increasingly turning to live chat as their preferred and fastest route of communication for hotel customer support while in the booking process,” added Mr. Vallauri. “A recent Gartner report suggests that live chat as a customer engagement channel will increase from 2% to 10% by 2018, with over 80% of companies making live chat available for their customers by 2020.

CoMMingle Live Chat service benefits for hotels:

  • Real-time customer engagement throughout the booking process
     
  • Provides conversational commerce while assisting in the booking process
     
  • Increase in direct bookings and event RFP submissions
     
  • Reduces negative reviews/comments posted to TripAdvisor & OTA sites
     
  • Crisis alert escalation to property as needed
     
  • Offers true market differentiation within competitive set
     
  • Unlimited live agent fully managed chats for low monthly fee
     
  • 100% mobile responsive enabled
     
  • 100% US based live chat agents, employed by Lodging Interactive
     

Getting started with CoMMingle Live Chat is easy and implementation only requires a small snippet of code be added to the hotel website.  For more information please visit: https://LiveChatForHotels.com

About Lodging Interactive

Headquartered in Parsippany, NJ, Lodging Interactive is a full-service digital marketing and social media engagement agency exclusively servicing the hospitality industry. Through its web design and search optimization division as well as its CoMMingle Social Media Division, Lodging Interactive provides effective Internet marketing services to hundreds of branded and independent properties as well as management companies, restaurants and spas. The company also offers fully managed Live Chat agents for hotel websites through its LiveChatForHotels.com division.  

Lodging Interactive is an HSMAI Adrian Award winner, and has won awards from the International Academy of Visual Arts, Interactive Media Awards, Horizon Interactive Awards, Web Marketing Association, Academy of Interactive & Visual Arts, and Travel Weekly’s Magellan Awards have recognized Lodging Interactive as an industry leader.

Lodging Interactive is a proud supporter of the Hotel Sales & Marketing Association International (HSMAI) and the company’s president, DJ Vallauri, currently serves on the Board of Directors of HSMAI’s New York Chapter. For more information, please contact sales@lodginginteractive.com, 877-291-4411 or visit the company’s website.

Contact: DJ Vallauri, Founder & CEO

dj@lodginginteractive.com / 877-291-4411 ext 704

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September 24, 2016 8:17am

Chirantan says:

Will check it out in a bit more details regarding hotel software. I work in hotel investments, so come across stuff like that a lot. Not suitable for larger branded hotels (they have their own system), but for smaller owner-operated or white-flagged hotels, it might be a good option. Especially in India with a ton of independently run hotels it looks like a great option. Same for places like the USA.