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Tag : guest experience

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CRM + PMS = Time to Wake up and Smell the Coffee

March 21, 2018

By Kevin McCarthy Think about all your possessions, all your worldly belongings, how you travel, and where you stay. I have just walked through my house...

Hotels Are Bringing Enhanced Style to Increase Their Guest Experience

March 12, 2018

By Kacey Bradley Today’s consumer is flooded with choice when it comes to finding the perfect lodging. It could be a hotel, or it could be a rental...

Deliver Superior Guest Experiences: The Convergence of Guest Facing Mobile and Service Request Management Systems

March 6, 2018

Executive Summary Technology continues to transform the way guests want to communicate with your property. The latest trend is guest-facing mobile...

Bringing Experiential Travel to the Americas

March 1, 2018

By Maggie Nichols From sharing a yurt with a nomadic family to sleeping among the monkeys in jungle treehouses, today’s travelers are increasingly on...

How Artificial Intelligence Is Changing the Game for the Hotel Industry

February 26, 2018

Artificial Intelligence has already made a mark across varied businesses and the hospitality industry is fast catching up with this trend. While the hotel...

Bringing Data to Life: How a Deeper Guest Understanding Drives Revenue

February 22, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Business today is all about choice — a surplus of choice. In this world of...

Connie Rheams Takes on Executive Role at Beekeeper

February 20, 2018

Rheams calls Beekeeper the ‘missing mobile link’ to connecting 80% of our hotel industry’s non-desk hotel employees  SAN FRANCISCO,...

Hotel Websites: The Lights Are on but Nobody’s Home

February 19, 2018

By Sudheer Thakur In an industry reputed for service excellence, it's ironic that most hotel websites today remain impersonal, unhelpful and...

Use Data to Unlock Meaningful Guest Insights

February 8, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Today's hotelier is constantly bombarded with information. In the ongoing...

Intelity Named HTNG 2018 TechOvation Award Semi-Finalist

February 8, 2018

Intelity Voice Request ranked in the Top 3 ‘Most Liked’ product submission videos by the public; Winner to be named at HT-NEXT in March in San...

Hotel Beacon Taps Guestware for Fast Guest Response, Personalized Property Experience

February 6, 2018

Higher TripAdvisor Scores Show Hotel Beacon Guests Value Personal Service, Fast Request Fulfillment February 6, 2018 – When the Hotel Beacon completed...

Grupo Posadas Partners with ALICE to Standardize Operations Across Their Portfolio of 147 Properties

February 5, 2018

The ALICE platform will allow Posadas to increase accountability and operational efficiency for all hotels across the eight Posadas brands via a unified and...

Your Hotel Has a Score or Ranking So Why Shouldn’t Your Guest?

January 25, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs The hotel industry dramatically changed with the launch of TripAdvisor in 2000....

Learning from Sushi Master Jiro

January 24, 2018

By Larry Mogelonsky, MBA, P. Eng. ( I trust that many of you have seen the beautiful, 81-minute documentary called “Jiro Dreams of...

Six Ways to Design a Winning Guest Experience

January 22, 2018

Even grand can be bland for today’s experience-driven hotel guests, who prefer unique amenities and good connectivity over sheer aesthetics. Amid fierce...

Hotel Tech in 2018: Tools and Technologies to Remove Friction and Deliver Value

January 18, 2018

By Arthur Chapin Simply keeping up with the digital expectations of today’s tech-savvy consumer is no longer an option. Exceeding those expectations is...

Live! Casino & Hotel Selects KEYPR as Guest Experience Technology Partner

January 16, 2018

New Live! Hotel to deploy KEYPR's cloud-based platform which brings the latest guest experience technology to the hospitality industry Los Angeles, CA...

How a Small Guest Services Team Delivers Five-Star Service

January 10, 2018

Luxury Napa Valley hideaway Milliken Creek Inn & Spa, a member of the prestigious Four Sisters Inns collection, is using ALICE’s concierge...

Hotel Trends in Technology for 2018

January 10, 2018

By Larry Mogelonsky, MBA, P. Eng. ( We all know that the future holds many fascinating possibilities about what can be adapted to improve...

Fairmont Miramar Hotel & Bungalows Selects KEYPR as Exclusive Guest Experience Technology Partner

January 4, 2018

KEYPR®, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through...

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