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Tag : guest experience

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How a Small Guest Services Team Delivers Five-Star Service

January 10, 2018

Luxury Napa Valley hideaway Milliken Creek Inn & Spa, a member of the prestigious Four Sisters Inns collection, is using ALICE’s concierge...

Hotel Trends in Technology for 2018

January 10, 2018

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) We all know that the future holds many fascinating possibilities about what can be adapted to improve...

Fairmont Miramar Hotel & Bungalows Selects KEYPR as Exclusive Guest Experience Technology Partner

January 4, 2018

KEYPR®, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through...

KEYPR Announces Major Platform Release

January 4, 2018

Leading hospitality technology company releases major upgrade opening up advanced platform features and functionality KEYPR®, the leading cloud-based...

AT&T Hotel and Conference Center Raises Customer Satisfaction Ratings with Focus on Guest Experience

January 4, 2018

Major Hotel and Conference Center Integrates Guest Service Requests, Guest Recognition, Maintenance Scheduling with Guestware January 4, 2018 – The...

Say Hello to Intelity’s New ‘Voice Request’

December 14, 2017

Amazon's Alexa enhances the guest experience by giving guests immediate access to room controls, hotel services, restaurant information and more....

Why Customer Experience Is (Rightly) Such a Hot Topic in Travel

December 14, 2017

Companies that anticipate and deliver what travellers want, when they want it, are more likely to command loyalty – and profits By Carolyn Childs...

InterContinental Malta Implements Guestware to Personalize the Guest Experience

November 29, 2017

Guestware Guest Response Solution Streamlines Request Fulfillment; Helps Anticipate Guest Preferences Seattle, WA – November 29, 2017 – Guestware...

Do You Train Your Team To Be Locally Authentic?

November 8, 2017

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) By now, the phrase ‘local authentic experience’ has been tattooed on every hotelier’s...

Bartech Demonstrates Latest Advances in Hotel Minibar Design and Technology at BDNY 2017

November 7, 2017

Global leader in automated minibar innovation to showcase wireless eTray, Neotray and eDrawer solutions New York — November 7, 2017 — Bartech, a...

Former Head of Mitel Americas Hospitality Sales Joins Percipia Hospitality Solutions as New Global VP of Sales

November 7, 2017

Chicago, IL – Percipia, a globally recognized technology leader in the hospitality industry, has named Speleos Dravillas as its Vice President of Global...

Intelity Continues Strong Growth Trajectory with New Customers in 2017

October 24, 2017

Millennial travel is contributing to the demand for Intelity’s technologies [Orlando, Fla.  – October 24, 2017] —Intelity, the creator...

When Guests Complain, Be All EARS!

October 11, 2017

By Doug Kennedy Considering all of the many components of a positive guest experience during even just a 24 hour stay, and how many guests are in a hotel on...

Sun Peaks Grand Hotel and Conference Centre Selects Eleven and TELUS to Improve Guest Wi-Fi Experience

September 27, 2017

The ElevenOS guest Wi-Fi platform and TELUS Pure Fibre™ have greatly improved connectivity and simplified management for Sun Peaks front desk and IT...

Creativity Is a Drug the Hotel Industry Cannot Live Without

September 20, 2017

By Georges Panayotis Enthusiasm lies at the foundation of all progress. Henry Ford, a spearhead of the Industrial Revolution, showed the way to progress more...

Modern Food Service Challenges are Driven by the Modern Guest

September 18, 2017

By Larry Steinberg, Sr. Vice President & Chief Technology Officer, Agilysys Consumers want more options. For every practiced chef, there is a collective...

Is Room Service Dead?

September 7, 2017

Not yet, but it seems to be on the way out. While plenty of hotels still offer traditional room service, guests’ tastes are evolving, and food and...

ALICE Announces Acquisition of GoConcierge

September 6, 2017

Acquisition brings together two of the most innovative concierge and front desk solutions on the market New York, NY, September 7, 2017 – ALICE, an...

8 Steps to Transform the On-Property Guest Experience

August 29, 2017

Free guide from StayNTouch provides hoteliers with actionable tactics to create memorable moments during the guest stay that drive revenue, positive reviews...

Your Wi-Fi Is Hot!  Better Get a Cold Drink out of the Minibar

June 26, 2017

Most minibar installations today are cutting the cables and going wireless. Minibars have officially become unplugged.  It’s about time!  Many...

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